Returns can be initiated through our online return portal, located at https://returns.diggs.pet

You can visit our Returns Portal for your return request status. If you can't find the information you are looking for, please reach out to our Care Team.

For the fastest response from one of our Care agents, text us at +1 (833) 802-0537. We're also available via email at help@diggs.pet.

Please visit our Returns Center if you need to exchange or return your order. Non-crate and refurbished/clearance products are final sale for safety reasons and cannot be exchanged.

Visuals will be required when submitting a return or an exchange.

Note: Only products that are unused, and have the original packaging and tags/fillings will be eligible for an exchange.

Return shipping fees and a restocking fee apply.

You can expect the refund to reflect on your original form of payment, minus the shipping fee and the restocking fee within 3-5 business days after the products are returned and inspected by our warehouse.

Please note that it may take up to 10 business days for the refunded amount to reflect in your account, depending on your bank or lender.

If you have any questions about the status of your refund, contact our Care Team.

If you decide your Diggs.pet purchase is not for you, we accept returns and exchanges within 30 days of delivery for items in new, unused condition with their original packaging. Upon approval of your return request and receipt of the returned product, we will issue a refund less any applicable return shipping and restocking fees.

Our Return Portal will provide you with a pre-paid return label for each product being returned.​​​​​​​​

Return Shipping Fees:
Evolv - $30
Revol - $50
Enventur - $15
Restocking Fee: $22.43​​​​​​​

Note: Non-crate products & Refurbished/Clearance are Final Sale items and are not eligible for return.