Warranty Claim

File a Warranty Claim

Please submit the details of your warranty claim below. Our team will process your submission ASAP and reach out with any remaining questions.

Warranty

To view your specific product’s warranty, please refer to your Owner’s manual (where applicable) or the Diggs Resources page.

New Diggs products come with a limited 1-year warranty.

If a Diggs product is used as intended and breaks within the warranty period, Diggs will provide parts for repair, product replacement, and/or a refund as deemed appropriate for the specific circumstance.

What’s Not Covered:

Products purchased from unauthorized dealers or sellers;
Normal wear and tear, including parts that might wear out over time;
Accidental damage;
Damage caused by dogs who are not crate-trained or who are improperly crate-trained, including biting or chewing on the product;
Damage from external sources such as transit or weather exposure;
Failures caused by circumstances outside of Diggs’ control; and
Costs, damages, or repairs incurred as a result of:
- Negligent use, misuse, neglect, or careless operation of the product;
- Use not in accordance with the Manual;
- Parts not assembled or installed according to Diggs’ instructions;
- Use of non-genuine Diggs parts or accessories;
- Faulty assembly or installation (except by Diggs);
- Repairs or alterations carried out by parties other than Diggs or not directed by Diggs.

Terms & Conditions

The terms and conditions of the Diggs warranty are as follows:

The warranty starts at the date of purchase. Retain your proof of purchase. If unavailable, warranty starts 90 days after manufacture date per Diggs’ records;
All work will be carried out as specified by Diggs;
Damaged parts replaced under warranty become the property of Diggs and must be returned or disposed of per Diggs’ instructions;
Repair or replacement under warranty does not extend the original warranty period;
The warranty is in addition to your statutory consumer rights;
Any intentional cosmetic modification affecting resale, refurbishment, or usability may void the warranty and return policy.