Since our new crate was delayed (we had preorderd 6 weeks prior) and our puppy was arriving, we decided to buy a refurbished one. We are thrilled we did.(nothing wrong with it by the way) Our new puppy is willingly entering it at bedtime and is thankfully sleeping all night. Even her biting does not scratch it! A great purchase. Their customer service was terrific also, and I highly recommend doing business with them.
High quality crates and outstanding customer service
Our new puppy comes in 2 weeks. Sighs should work out great.