We received our Diggs Crate with a faulty side panel (shipping issue). I immediately contacted Diggs via email and they responded next day. They sent me another side panel free of charge and fixed my problem immediately. Can’t say enough how wonderful this team is.
Awful!!!!!!!!!!!! The unit has serious design and construction problems and doesnot fit together properly. The unit did not fit at all and fell on our dog.
Thank you for bringing this to our attention. None of our products should be collapsing or falling if assembled correctly and free of any defects. We certainly need to learn more about your experience. Our care team will be there to help find a remedy.