Excellent. Replacement and additional parts to support the tray were sent out right away. I have had best customer service experience with Diggs.
Replacement tray was great, addressed issue w foam. Thanks!
This is a great product overall. I did have an issue with the tray cracking but was resolved right away and hopefully will be more supported. My only suggestion would be to put 6 support bars for tray as opposed to 4 .Then the tray would have less give.
Diggs is a fantastic item, best kennel I have ever owned.