I have three crates from this company. I've had to replace trays. They sent me new one no questions asked. I absolutely love this company and will not hesitate to buy from them. I'm a Rhodesian Ridgeback breeder and I recommend them to all of my puppy buyers!
My puppy loves his crate, it was unfortunate that tray was broken but customer service was great replacing it very quickly and my puppy is happy and safe sleeping in his crate.
The bottom part you sent us to be a brace under the tray did not work he would clamp in which left the kennel crooked we couldn’t use it . We hope the new tray holds out . Our dog is a 55 lb boxer
Our 17 month old Boxer, Jessie cracked our original tray. While waiting for a replacement, we layered foam pads underneath. The Diggs Care Team is so responsive and easy to communicate with. They sent a new tray and an underlying tray and we are very satisfied with their solution and service. I sincerely recommend Diggs for their products and their service. They are a pleasure and I wholeheartedly recommend them.