Our first crate latch was sticking and our puppy was able to push her way out. I contacted Diggs and after I sent them a video of the issue they mailed us a new door assembly. It was a little tricky getting the screws in but the replacement did take care of the problem and we were very impressed with the professionalism and speed it took to resolve our problem. Our puppy loves her crate and never complains about going in so we’re super happy with our decision to purchase the Revol crate from Diggs!!
Great, excellent customer service
I was impressed with the customer service when I had a problem with door of my new crate. The door was super easy to install
This is why I’ll stay loyal to this brand. My door had a screw come out and they immediately send a new door and instructions. My 11 year son took off the ok’d door and put on the new one. So easy!!! Love customer support and brands that respond quickly and always do the right thing. Nice job Diggs.