United StatesThe team at Diggs quickly identified what I needed, ordered it for me, and got it shipped out within a two day period. Kudos!!!
United StatesThe crate arrived in a damaged box that had been taped oddly. Once opened it was clear it had been used and broken. When I reported the damage and asked that a replacement for the damaged side piece, they instead sent me pieces to screw on to replace the broken pieces-- and did not offer an explanation, nor any reimbursement for the fact we paid for a new crate and received a used broken one and were expected to ourselves repair the damaged piece. We were return customers. Not any more.
Thank you for sharing your experience with us. We are certain this product came straight from our factory and not our returns center in Iowa. This was sadly shipping damage which is very rare but can happen. We're so sorry you had to experience this. Our care team will be reaching out again to ensure you are satisfied with your experience. We look forward to assisting with your preferred outcome!
